Security Workforce · Glossary

Post Order (Post Instructions)

Also called: post instructions, site instructions, standing orders, duty instructions, SOP for security post

Definition

A post order is the written set of duties, procedures and rules for a specific security post at a client site. It tells the guard on that post what to check, whom to allow, what to log, when to patrol, and whom to call in an emergency. Post orders are signed off by the client, acknowledged by every guard posted there, and updated whenever the site or the risk changes.

What a post order contains

A good post order is specific to one post, not a generic agency SOP. The main-gate post order at a factory covers vehicle entry, gate pass checks, material outward passes, visitor registration and the night lock-down time; the basement post order covers parking discipline, fire exits and the DG room. Each is two to four pages that a new guard can read in fifteen minutes before the first shift.

Post orders also carry the site's contact tree, the patrol frequency, uniform and equipment for the post, and the client's specific rules on mobile-phone use, smoking and sleeping. Where a post has a shift-handover routine, the order fixes what is checked and recorded at every handover; our shift report and handover format covers that document.

  • Post name, location, shift timings and required guard category.
  • Access-control rules: who enters, what ID or pass is checked, vehicle and material procedures.
  • Patrol route, checkpoint list and frequency for that post.
  • Registers to maintain: visitor, vehicle, material inward and outward, key register.
  • Emergency actions: fire, medical, intrusion, power failure, with contact numbers and escalation order.
  • Prohibited actions and disciplinary consequences.

Acknowledgment and updates

Every guard posted at the site should sign an acknowledgment that they have read and understood the post order, with the date. Relievers and guards transferred in mid-month are the ones most often missed, and they are the ones most likely to let an unauthorised vehicle out. A dated acknowledgment also protects the agency when a client blames a guard for a breach the post order clearly prohibited.

Post orders change: a new tenant, a construction zone, a theft, or a client audit finding. Version the document, date each revision, brief the change at the next shift muster and collect fresh acknowledgments. A post order that still names a manager who left two years ago tells an auditor everything about the site's supervision.

Post orders and deployment

The post order defines the skill and category a post needs, which feeds guard deployment: an armed post, a fire-trained post, a lady guard at a hostel gate. Supervisors check compliance with the post order during site visits, and incident reports are read against it to decide whether the guard followed instructions. Keeping post orders in the guard app, with acknowledgments recorded digitally, makes it possible to prove that the guard on duty had actually seen the current version.

Example: main-gate post order at a warehouse

Post: Main Gate, two shifts 08:00–20:00 and 20:00–08:00, one unarmed guard per shift. Duties: check driver ID and gate pass for every truck, record vehicle number and seal number in the vehicle register, allow material out only against a signed outward pass, no visitor entry after 21:00 without written approval from the warehouse manager, patrol the dock apron at 22:00, 01:00 and 04:00 scanning 4 checkpoints, hand over keys and registers at shift change with both guards signing. Emergency: fire alarm, call the fire station and the site manager listed on the contact sheet, then the agency control room.

How Attend Mitra handles this

Attend Mitra's security-guard module records post assignment per guard per shift, so the post a guard is responsible for is always visible to supervisors. Patrol checkpoints, incident reports and duty reports from the app are tied to the post, and supervisor site-visit check-ins document that post-order compliance was reviewed.

Frequently asked questions

Who writes the post order, the agency or the client?
Usually the agency drafts it from a site survey and the client's requirements, and the client approves it. Both sign the final version. The agency owns the format and the guard-conduct sections; the client owns access-control rules, contact trees and site-specific procedures. Any change from either side goes through a dated revision.
How often should post orders be reviewed?
At least once a year, and immediately after any incident, change in site layout, tenant or client management, or an audit finding. A quick monthly check that the contact numbers are still valid catches most of the drift between reviews.
Should post orders be in English or the local language?
In the language the guards on that post actually read. Many agencies keep a bilingual version, English for the client and Hindi or the state language for guards. What matters is that the acknowledgment is honest; a guard who signs an English document he cannot read has not been briefed.
What is the difference between a post order and an SOP?
An SOP is a general procedure that applies across sites, such as how to handle a fire alarm or a medical emergency. A post order is specific to one post at one site and refers to SOPs where relevant. The post order tells the guard what to do at that gate; the SOP tells everyone how the agency handles a category of event.

Related terms

Guard Deployment
Guard deployment is the process of assigning security guards to client sites, posts and shifts so that the contracted strength is met every day. It covers the deployment plan agreed with the client, the reliever pool that absorbs weekly offs and leave, the deployment letter that records who is posted where, and the daily check that the posted strength matches the billed strength.
Guard Tour (Patrol Round)
A guard tour is a scheduled patrol in which a security guard walks a defined route and records presence at fixed checkpoints in sequence. A guard tour system captures the time of each checkpoint scan so the agency and client can prove the round was actually completed. Older systems used a wand and metal tags; modern systems use NFC or QR checkpoints scanned with a smartphone app.
Patrol Checkpoint
A patrol checkpoint is a physical tag fixed at a specific location on a site, such as an NFC sticker, QR code or RFID tag, that a guard must scan during a patrol round to prove presence at that spot. A guard tour is a sequence of checkpoints with expected times. Checkpoint placement, tolerance windows and missed-checkpoint alerts decide whether the patrol record is useful or just noise.
SOS Alert (Panic Button)
An SOS alert is a one-tap emergency signal sent from a guard's or field employee's mobile app to supervisors and the control room, carrying the sender's identity, site, GPS location and time. It replaces the phone call a guard may not be able to make during an assault, fire or medical emergency. A working SOS setup needs an escalation chain, a response time target and a routine for false alarms.
PSARA (Private Security Agencies Regulation Act, 2005)
PSARA is the Private Security Agencies (Regulation) Act 2005, the central law under which every private security agency in India must hold a licence from the state Controlling Authority before deploying guards. The licence is valid for five years, applies per state or district, and comes with duties on guard verification, training, a statutory register of guards and clients, and compliance with wage and social-security laws.
Duty Roster
A duty roster is a schedule that assigns named employees to specific posts, shifts and days for a defined period, usually a week or a month. It shows who is on duty, where, at what time, and who is on weekly off or leave. Hospitals, hotels, security agencies and housekeeping teams use it as the primary control document for staffing.

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