Attend Mitra Support

How can we help?

Guides for clock-in, shifts, leave, payroll, hiring, and the employee app. Search first — contact us if you still need a person.

I am a manager

Web console: employees, Live Monitor, shifts, leave, payroll, hiring.

I am an employee

Mobile app: clock in, schedule, leave, payslips, ID card.

I am applying for a job

Public apply page, resume upload, and what happens after you submit.

Browse by topic

Find answers by product area

Getting started

Set up your company, add your team, and learn how Attend Mitra is organised.

Account and login

Sign in, reset a password, and fix inactive or missing access.

Attendance

Clock in on mobile, Live Monitor, face and GPS checks, and attendance logs.

Shifts and calendar

Shift templates, weekly roster, copy a week, and the company calendar.

Leave and payroll

Leave requests, policies, payroll runs, and employee payslips.

People and hiring

Employees, departments, digital ID cards, job posts, and public applications.

Mobile app

Install the Android app, camera and location permissions, and employee tools on the phone.

Popular articles

Set up your company in Attend MitraWhat to do in the first week after you receive owner login details.Reset your password and sign back inUse Forgot password on the login screen if you cannot access your account.Employee account shows as inactiveInactive employees cannot open the dashboard until a manager reactivates them.Add employees — one person or Excel importCreate staff records, optional logins, and bulk import from a spreadsheet.How employees clock in on the mobile appSlide to clock in or out. Face, GPS, or Wi-Fi checks apply only if your company turned them on.Clock-in failed: face, GPS, or Wi-FiWork through camera permission, location, allowed Wi-Fi, and face re-enrollment.Live Monitor: who is in, late, or on breakReal-time attendance status for managers, grouped by department.Request leave and approve leaveEmployees submit leave from the app. Managers approve from Leaves / Requests.Install the Android app and allow camera and locationEmployees need the app, camera (for face), and location (for geo-fence) for clock-in to work.How to contact Attend Mitra supportSearch this centre first. Logged-in managers should open a ticket in the app. Everyone else can email or use the contact form.

Still need help?

If you can sign in, open Support in the web console for a tracked ticket. If you are locked out, send a message from the contact page or email support.

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